Resources

Reports

Strengthening Access to Primary Health Care

The Health Care Interpreter Services: Strengthening Access to Primary Health Care (SAPHC) project was built on the premise that effective communication is essential to health care quality and access. The Healthcare Interpretation Network (HIN) and Critical Link Canada became increasingly aware that the health of people with Limited English and French Proficiency (LEP/LFP) is compromised by their limited communication with health care providers.

Health care services in Canada are being delivered in an increasingly multicultural, multilingual environment as newcomer settlement in Canada continues. The current patchwork of interpreter services and different levels of understanding of the need for effective communication in health care has led to inconsistencies in how language barriers are addressed in health care settings. Canadian residents with LEP/LFP do not have the same access to universal health care enjoyed by other residents, and the quality of the care they receive may suffer.

HIN and Critical Link Canada are committed to the goal of improving access to primary health care for patients with LEP/LFP. As a partnership, they created the Strengthening Access to Primary Health Care (SAPHC) project. Funded in 2003 by the Primary Health Care Transition Fund, Health Canada.

2006

• Capstone Forum Summary Report May 31-June 2
  An overview of the discussions and outcomes of the SAPHC project’s National Capstone Forum

• National Report
  An overview of the accomplishments, outcomes and learnings of the SAPHC project

• Rapport National (French Version)
  Grandes lignes des réalisations, résultats et leçons découlant du projet MASSP

• Literature Review
  Examining language barriers and interpreter services in Canada’s health care sector

• Toronto Regional Report
  An overview of the history, development and current state of interpreter services in Ontario

• Montreal Regional Report
  An overview of the history, development and current state of interpreter services in Quebec

• Rapport du Montréal (French Version)
  Un aperçu de l’histoire, du développement et de la situation actuelle des services d’interprétation au Québec

• Vancouver Regional Report
  An overview of the history, development and current state of interpreter services in British Columbia

• Interpreter Services Delivery Models, Toronto Pilot Project Report
  A report on the SAPHC project’s pilot interpreter service delivery program in primary health care settings in Toronto

• Orienting Interpreters to Primary Care, Toronto Pilot Project Report
  A report on the SAPHC project’s pilot interpreter orientation to primary health care

• The Assessment for Risk Management Pilot, Vancouver Pilot Project Report
  A report on the SAPHC project’s Vancouver risk assessment pilot program

  
  

2005

• Strenthening Access to Primary Healthcare (SAPHC) Symposium Report
  A synthesis of presentations and emerging themes from the Healthcare Interpreter Services: Strengthening Access to Primary Healthcare (SAPHC) project’s national symposium May 4-6

• Rapport sur le Symposium Meilleur Accès aux Soins de Santé Primaires(MASSP) (French Version)
  Synthèse des présentations et des thèmes émergents du symposium national du projet « Services d’interprétation dans les soins de santé : meilleur accès aux soins de santé primaires (MASSP) » 4, 5 et 6 mai

Quality Healthcare for Linguistically Diverse Patient Populations

2004